I spent 45 minutes on the phone yesterday afternoon with Comcast trying to solve my internet problem. I talked to five people, four of whom could not help me and transferred my call to Voice Menu Hell. Anyone tried to get a real person at Comcast lately? Wow their service sucks!
Anyway. Guy #5 was able to ping my modem and tell me that it was timed out. I told him that I was able to see the cable TV, but the internet light was off. He asked me a bunch of questions, but I, not being a complete idiot, had already run all of the troubleshooting processes (twice) and no new information would be forthcoming. There was no outage in my area and he thought a “field call” would need to be scheduled to fix me up. Well, crap! That would require that I finally finish the vacuuming, put the dog in the car and the cat in his cage and do the dishes – I was not looking forward to that at all.
And then he asked the magic question: “do you happen to have a splitter on your cable line?” Of course I did because there are two boxes and only one cable in (standard, right?)
“What color is it?” he asked.
“Silver – it’s the one you guys gave me when I signed up.”
“There’s your problem! You need the gold one, and make sure it says more than 1000 mhz on it and you should be good to go. Sometimes they just quit working. I’ll be honest and admit that sometimes they don’t work at all. Get the gold one and you’ll be online again. Is there anything else I can help you with today?”
Plugging the cable directly into the modem box resulted in an internet connection, so I figured I’d just go buy a new splitter, hook everything back up and be on about my business. Easy-peasy! I recommended he add “check your splitter” to the troubleshooting instructions in future so people would check that first before they sent out a technician and he said he’d put in the request.
The gold splitter ($16.99 at Radio Shack) is not working as advertised. Turns out I can have either TV or internet, but not both at the same time. What a PITA! I don’t have time today to mess with it, but if anyone is interested, I’ll report back on the final solution if there is one. Sigh. I know – First World problem, right? I am such a whiner!
Here’s a random kitten pic: