You all know that I pulled funds out of my retirement account in order to get out of this toxic relationship. When I did that, I subscribed to the company’s (who shall be nameless for now) “paperless” program whereby (so I thought) I would no longer receive numerous bits of paper by mail for various reports, statements, etc. I changed my e-mail address to my secure account some time after that. Guess what? They sent me a confirmation letter saying that my e-mail address had been changed! They even showed the new e-mail address! Thankfully I got my hands on it before M saw it and tossed it into the wood stove.
I rented a P.O. box last week and today changed my address online with this company. After about an hour, I had a very bad feeling that I was forgetting something. I called the company to verify that no notice would be going out to my abuser’s address about the address change. Guess what? As a “courtesy” the company sends out two notices – one to the “old” address, and one to the “new” address!
I very calmly explained the situation to the helpful Customer Service representative (while hyperventilating on the inside) and asked if there was any way to avoid sending out a notice to the “old” address. Turns out there is a way, but it’s convoluted and she would have to call me back.
She was able to re-route the second notice to my financial planner as they have to send out two notices. He is, of course, on vacation. She left a message with him and that was the best she could do – the notices had to go to different addresses (I asked). I also called and left him a message. Hopefully his secretary won’t forward them to me before he gets his messages. I was trying to avoid filing an official Change of Address with the Post Office on the off chance that something would come to the house.
What a mess! It shouldn’t be so complicated and “paperless” should really be paper-LESS.